The following service tip on being proactive is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.

Service Tip:
Casinos looking for ways to offer something a little extra in their guest service might try thinking and acting in a proactive manner. Great results can come from doing little things before youre asked to do them. When you are proactive, youre thinking for the guest so they dont have to think for themselves. Being proactive could be as simple as wiping up a spill or giving a guest the inside track on whats great at the restaurant.